SJCP IT Support Plans vs. the Competition

South Jersey Computer Pros

  • 24×7 Emergency Support Included in Every Support Plan for No Additional Charge
  • Technicians with multiple certifications and a minimum of 10 years’ IT experience
  • Focus on preventative maintenance, addressing small problems before they mushroom into big ones
  • Partners with you to find big-picture cost savings and productivity solutions for your business; acts like your in-house Chief Information Officer and IT Department rolled into one

Big Box Stores with Computer Support Services

  • Limited Hours; often requires you to drop off computers for service and wait several days for completion
  • Technicians may be in training and/or lack certifications and experience
  • Focus on reactive-style emergency care, ballooning your costs
  • Usually knows nothing about your business or its needs; focused on volume, not personalized service and thorough business analysis

Direct-from-Manufacturer & After-Market Extended Warranties

  • Manufacturers and warranty companies usually assign support cases to third-party contractors. Some have limited phone availability; others pass your request to yet another contractor, requiring additional follow-up and a re-explanation of your issue
  • Field technicians (if your plan offers on-site service) are chosen by lowest cost to the warranty company, not by highest quality
  • Some plans require shipping equipment to a warranty center, delaying resolution of your issue and exposing your files to security breaches
  • Plans are expensive and typically only cover one item for a limited amount of time

Other IT Firms

  • 24×7 emergency support sometimes available at additional cost; sometimes not offered at all
  • Many offer pre-paid bundle plans, requiring a large initial outlay in order to qualify for a reasonable hourly rate
  • “Appliance repairman” mentality of fixing broken items without considering the bigger business picture
  • client testimonials

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    QAISER MUNIR,  Web Programming
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    QAISER MUNIR,  Web Programming
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    QAISER MUNIR,  Web Programming
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    shahzad Ahmad,  Web Programming
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    QAISER MUNIR,  Web Programming
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